Rates

Hughes riskApps provides Installation, training, customization and consultation support through 3rd party consultant.  Our third party consultants charge $150.00 per hour/per support incident  and can provide annual support contracts as well.

If you need help, we are happy to provide the first hour/first inident free of charge.  That first hour can take the form of an online demonstration, a review call with your IT department or filling our an IT departments technical questionnaire.  If you have not setup a billing account with our 3rd party consultants, please do so prior to requesting help.  To setup a billing account, please  click here and email complete contact details for the person who is responsible for approving invoices for support.  Finally, please have the responsible person for approving invoices email us their understanding that any charges will be paid by your institution. 

Keep in mind the first hour of support (regardless of the form that support takes) is free, anything beyond that will incur a charge.  Thank you for your understanding.

If you already have a billing account, please click here to submit a help desk ticket.

Important Documents

• Process/Data Flow
• Tablet Questions and answers (requries the free Adobe Acrobat Reader)
• Installation Instructions for 2.50
• Data Import Documentation for 2.50
• Database schema for 2.50:

  NOTE: These files require Microsoft Visio or the freely available Microsoft Visio Viewer which can be downloaded by clicking here.

  • Core tables
  • Lookups
  • Views
  • Other tables  

Any dissemination or alteration of the information and or documents on this site , either in paper, electronically or through a digital system without the prior written consent of the copyright holder is strictly prohibited.